Welcome to the comprehensive FAQ section for Rocket Play Casino, where we aim to address all your queries with precision and clarity. Read our detailed insights, covering everything from account management and bonuses to withdrawals, deposits, and much more.
Creating an account is straightforward. Click 'Sign Up' on the top corner, fill in the required fields, and follow the link sent to your email to confirm. You’re ready to embark on your gaming journey immediately after confirmation.
Click ‘Forgot Password?’ to reset it. You’ll receive an email with reset instructions. For direct assistance, our support team is ready to help via Live Chat or email at [email protected].
Yes, to update your email, please reach out to our support team through Live Chat or email at [email protected] for guided assistance.
No, only one account per household/IP address is permitted. Multiple accounts may lead to closures or bans as per our Terms and Conditions.
Rocket Play Casino strictly adheres to responsible gaming practices. Only individuals 18 years and older are allowed to play.
Account verification is a security measure to ensure the authenticity of our players and protect their accounts. Verification involves submitting documents such as a passport, ID card, or driving license, and possibly a recent utility bill for address proof. You can upload these documents directly in your profile under the verification section.
Unverified accounts may face limitations, such as restrictions on withdrawals. Verification is a crucial step to fully unlock all the features and services of Rocket Play Casino.
The tennis bonus is available for combined bets of 3 or more events, with individual odds of 1.40 or higher and a total odds of 2.00 or more. Bonus rates increase with the number of events, up to a 1.50 bonus for 15+ events.
We offer a range of bonuses including a welcome package, Friday reload, Sunday gift, high-roller bonuses, and special VIP level bonuses. Each has unique terms and wagering requirements detailed on our Promotions Page.
At Rocket Play Casino, you can easily monitor your bonus wagering progress by navigating to your account section. Here, you will find detailed information on the amount wagered and the remaining wagering requirement. This feature is designed to help you manage your bonuses efficiently, ensuring you always know how close you are to fulfilling the wagering conditions.
Winnings from free spins come with a wagering requirement that must be met before you can withdraw them. Typically, this requirement is set at 40x the winnings amount. Once you have completed the wagering requirement, the winnings are transferred to your real money balance, making them available for withdrawal.
Yes, when playing with an active bonus at Rocket Play 14 casino, there's a maximum bet limit to ensure fair play and adherence to wagering requirements. The maximum bet with an active bonus is usually €5 or its equivalent in other currencies. This limit helps protect the casino from abuse and assists players in managing their betting strategies effectively while using bonus funds.
We accept a wide range of currencies including AUD, BTC, and USD, among others. Payment methods include Visa, Mastercard, EcoPayz, and Bitcoin, ensuring quick and secure transactions.
Simply click the Deposit button, select your preferred method, and follow the on-screen instructions. Most deposits are instant, though bank card transactions may vary depending on the bank.
The minimum deposit starts at AUD 30, while the minimum withdrawal is set at €25. These amounts may vary based on the currency and payment method used.
Withdrawal times can vary depending on the chosen payment method. E-wallet withdrawals are typically processed within 24 hours, making them the fastest option. However, withdrawals to bank cards or via bank transfer may take up to 3-5 business days. Our team works diligently to ensure all transactions are processed as swiftly as possible to provide a convenient and hassle-free experience for our players.
Rocket Play Casino aims to keep your gaming experience as straightforward as possible, which includes minimizing transaction fees. Most deposit methods are free of charge, allowing you to fund your account without incurring additional costs. For withdrawals, while many methods are also free, some options may have a small fee depending on the payment processor or bank involved. We always recommend checking the payments page for the most up-to-date information on transaction fees to make informed decisions about your banking options.
Absolutely. We operate under E-gaming license No. 8048/JAZ2020-13 issued by Antillephone N.V., Curacao, ensuring all games are provably fair and comply with RNG certification standards.
Your data is secured with 128-bit SSL encryption, safeguarding all personal and financial information against unauthorized access.
Our friendly support service is available 24/7 via Live Chat or email at [email protected]. Whether registered or just visiting, you can expect prompt assistance.
Rocket Play Casino's support team caters to a global audience with multilingual capabilities. Languages include English, Russian, German, and French, among others, ensuring that players from various regions can communicate effectively and receive the assistance they need in their preferred language.
Yes, Rocket Play Casino prides itself on offering rapid response times through our Live Chat feature, aiming to address your queries instantly. Email responses are also prompt, with efforts to provide thorough replies within a few hours of your inquiry, ensuring that your gaming experience remains smooth and enjoyable.
We offer various tools and resources, including self-exclusion options, deposit limits, and more, to encourage safe and responsible gaming behaviors among our players.
We provide an array of tools designed to help players manage their gaming activities effectively. This includes setting personal deposit limits, loss limits, and wagering limits, allowing you to control the amount you spend. Additionally, we offer session limits to help you manage the time spent gaming. These tools are easily accessible within your account settings, empowering you to customize your gaming experience according to your personal preferences and responsible gaming practices.
Self-exclusion is a significant component of Rocket Play Casino's responsible gaming commitment. If you feel the need to take a break from gaming, you can activate self-exclusion directly from your account settings or by contacting our support team. This feature allows you to take a temporary break for a period ranging from a week to several months or even permanently. During the self-exclusion period, you will not be able to deposit or play, and you will be excluded from receiving promotional offers, providing a safe environment to assess and potentially adjust your gaming habits.
Rocket Play features a wide array of sports betting options, from popular sports like Aussie Rules and Tennis to esports betting, including titles like Counter-Strike: Global Offensive and League of Legends.
We constantly updates its odds to ensure bettors have access to competitive and attractive betting opportunities across all sports. To find the best odds, we recommend regularly checking the sports betting section, especially close to the event start times, as odds can fluctuate based on market movements and team news. Our platform also features tools and filters to help you navigate through the options and identify the most favorable odds for your bets.
Yes, live betting is a pivotal feature of Rocket Play's sports betting offerings, allowing players to bet on games as they happen. This dynamic form of betting is available for a multitude of sports, including football, basketball, tennis, and esports among others. Live betting not only adds excitement to the viewing experience but also presents unique betting markets not available pre-match, providing a broader range of betting strategies for our users.
Absolutely, Rocket Play supports multi-bets or accumulators, enabling bettors to combine several bets into one wager for the chance to win bigger payouts from smaller stakes. To place an accumulator, simply add your selected bets to your bet slip, and choose the option to combine them into a multi-bet. The total odds will be calculated automatically, showing you the potential return on your accumulator. Remember, all selections within the accumulator must win for the bet to pay out, increasing the risk but also the potential reward.
Rocket Play Casino offers a comprehensive sportsbook covering a wide range of sports, including football, tennis, basketball, esports, and many others, with various betting markets and competitive odds.
Simply navigate to our sports betting section, select the sport and event you wish to bet on, choose your betting market, enter your stake in the bet slip, and confirm your bet.
Yes, our games are provably fair, with outcomes that are completely random and cannot be manipulated. We adhere to strict RNG certification and our Curacao gaming license requirements to ensure fairness and transparency.
Absolutely! Most of our games offer a 'Fun Mode' that allows you to play without risking real money. It’s a great way to familiarize yourself with the games before placing real bets.
Rocket Play Casino boasts an expansive library of gambling games, encompassing all popular genres and formats. Our portfolio includes models from dozens of leading software developers in the internet gambling industry, with the list of brands continuously growing. While we offer games from providers like Booongo, Playson, IG Tech, and Wazdan, among others, it's important to note that the availability of certain popular providers may vary. Our aim is to provide a diverse and comprehensive gaming experience, catering to all player preferences.
Yes, some video slots and game providers may have restrictions based on the player's country of residence. This is due to licensing agreements and regulations in specific jurisdictions. Detailed information regarding these restrictions can be found in our user agreement. We advise players to review this section to understand which games may be unavailable in their region, ensuring a seamless gaming experience.
For the convenience of our players, our gaming offerings are categorized into main sections: Casino, Slots, and Table games, each further organized by criteria such as novelty, popularity, jackpots, and more. Players can also filter games by provider, genre, bonuses, and volatility among other options. Additionally, a search bar allows for quick game searches by name, and a demo button on game logos enables free play to try games without any risk. This user-friendly navigation and comprehensive categorization make it easy for players to discover games that match their interests and preferences.
It features a 1000+ variety of pokies, ensuring that there's something for every type of player. From classic fruit games and Egyptian themes to innovative offerings like Booongo Fest, Megaways, and high volatility options, our selection is designed to cater to diverse tastes. We also offer special categories like crypto games, crash games, and mystic jackpots, providing players with a unique and varied gaming experience.
Yes, Rocket Play Casino offers an extensive range of live dealer games, allowing players to immerse themselves in a realistic casino atmosphere from the comfort of their homes. Our live casino section includes popular table and card games like blackjack, roulette, baccarat, and more, all hosted by professional dealers. This live gaming experience combines the excitement of real-time action with the convenience of online play, bringing the best of both worlds to our players.
If a game freezes during play, we recommend refreshing the page or restarting the browser. If the issue persists, please contact our support team for assistance. Rest assured, in most cases, the game round will complete on the server, and any winnings will be credited to your account.
Taking a screenshot can vary depending on your device. For Windows, you can press the "Print Screen" button and paste it into a program like Paint. On Mac, press "Shift + Command + 4" to select an area to capture. Attach the screenshot in an email to [email protected] or upload it via our support chat for quicker resolution.
Rocket Play 14 Casino's support team is renowned for its quick response times, especially through the Live Chat feature, where players can expect immediate assistance. Email inquiries are also addressed promptly, with resolutions typically provided within a few hours to ensure minimal disruption to your gaming experience.
When contacting support regarding a technical issue, it's helpful to include as much detail as possible. This includes the time and date of the issue, the name of the game, a description of the problem, and any error messages you received. Including a screenshot or video can also greatly assist our team in diagnosing and resolving the issue more efficiently.
Yes, there are several troubleshooting steps you can try to resolve common issues:
These steps can often resolve minor issues, but if problems continue, our support team is ready to assist you further.
The best way to stay informed is by subscribing to our newsletters, enabling notifications in your profile, and following us on our social media channels like Instagram, Facebook, and Twitter.
Subscribers to Rocket Play's newsletters receive a variety of updates, including information on upcoming games, exclusive bonus offers, and details on ongoing and upcoming promotions. These newsletters are designed to keep you in the loop on all the ways you can enhance your gaming experience, ensuring you never miss out on opportunities for extra fun and rewards.
Yes, Rocket Play 14 allows you to customize your notification preferences. Within your account settings, you can select which types of communications you wish to receive, such as promotional emails, SMS alerts, or push notifications. This customization ensures that you only receive updates that are relevant to your interests and preferences, making your experience with Rocket Play Casino as personalized and engaging as possible.
We are committed to responsible gaming and offer various tools, including self-exclusion, deposit limits, and session reminders, to help you manage your gaming activity responsibly.
The 14 Casino enables you to set daily, weekly, or monthly deposit limits directly from your account settings. This tool helps you budget your gaming activity by restricting the amount of money you can deposit within the specified time frame. Setting up deposit limits is a straightforward process, and adjustments to these limits can be made through the same section, giving you full control over your gaming finances.
Activating self-exclusion is a simple and confidential process that can be initiated through your account settings or by contacting our customer support team. Self-exclusion durations can range from a short break of a few weeks or months to indefinite periods. Once activated, you will not be able to access your account to deposit or play until the period you have selected has expired, supporting you in taking a break from gaming as needed.
