2. Data Collection
We collect personal data through registration, interaction, and when you use our services, including but not limited to:
- Personal details provided on our forms (name, birth date, etc.)
- Communication records
- Transaction history
- Login data and device information
- Documents for account verification (ID scans, payment evidence, etc.)
- Survey responses
3. Use of Information
Your data enables us to:
- Process transactions and provide services
- Offer customer support
- Conduct verification and fraud prevention checks
- Deliver marketing communications, if consented
- Comply with legal obligations
4. Marketing Communications
With your consent, we may use your information to send you promotional materials from us or our partners. You can opt-out anytime via account settings or by contacting [email protected].
5. Obtaining and Sharing Personal Data
We collect data with your consent and may receive information from third-party fraud prevention agencies. We share your data only when necessary with payment processors, for legal compliance, or with your explicit consent.
6. Data Recipients
We share your information strictly when necessary, within the bounds of legal requirements and with partners that adhere to our privacy standards. This includes internal data access among our team for service provision and external sharing for legal compliance or service facilitation.
7. International Data Transfers
We might transfer your data across borders, including outside the EEA, ensuring it remains protected under this privacy policy.
8. Third-party Disclosure
We do not sell your data. Disclosure occurs only for legal reasons, payment processing, or with your consent.
9. Data Retention
Post-account closure, your data is retained as required by law and for a minimum of five years to comply with AML regulations.
10. Data Security
We implement robust security measures to protect your data, including encryption and limited access to authorized personnel.
11. Your Rights
You have the right to access, correct, or delete your personal data. Contact our DPO for requests or concerns.
12. Cookie Policy
Our website uses cookies to improve your experience, with essential, functional, advertising, and third-party cookies. You can manage cookie preferences in your browser settings.
Contact Us
For further details or concerns about our privacy practices, reach out to our DPO at [email protected].
